Common questions
Questions we hear most often
Why fixed fees?
You are buying a defined outcome, so the fee is agreed before work begins and does not change unless the scope does.
Do you only work with Maine businesses?
Maine and New England are home, and we work in person where we can, though sessions, audits, and Focus Builds also run well remotely.
Which package should we start with?
Start with Brand Launch when craft is strong while brand, site, and print still need to catch up. Choose a Working Session when one decision needs to get made well. Choose a Business & Brand Audit when you need to know what to fix first. When the question is how to find and win the right customers, Owner Go-to-Market Strategy is available at the same $3,900 fee.
How is Brand Launch priced?
Pricing follows the size and surface area of the business: Core is $12,500 for a solo operator, Complete is $16,500 for a small team or more customer touchpoints, and multi-location, multi-brand, or a heavy physical rollout is quoted after a short scoping call. The tier is named in writing before work begins.
What comes after the audit?
You leave with a prioritized path and a priced set of next steps, and Focus Builds cover one recommendation at a time while a Growth Sprint is for several moves in one stretch, with fees confirmed at the readout.
What is a Focus Build?
A Focus Build is one recommendation from your audit or Owner Go-to-Market Strategy, delivered as a fixed-fee project you can run without us: Light $2,200, Standard $3,900, or Heavy $6,500. Examples include a messaging guide, content system, listing pack, or campaign set.
Do I need an audit before a Focus Build?
Yes, because diagnosis tells us which recommendations matter and in what order, so you need a Business & Brand Audit, an Owner Go-to-Market Strategy, or an equivalent written priority list from us first.
How does the audit credit work?
Book a Focus Build within 90 days of finishing a Business & Brand Audit or Owner Go-to-Market Strategy and $750 of that diagnosis fee credits toward the first build.
What kinds of businesses do you work with?
Owner-led businesses already in market: Launch when presence needs to catch up to the craft, Grow when the next decision or priority needs to move. We do not take idea-stage founders, and growing and mid-size companies with heavier operating complexity usually belong in Operations or Advisory.
Is there support for businesses that can't afford this?
We reserve a fixed amount of pro bono capacity each year for community businesses and organizations. If budget is the only barrier, ask. The worst case is a waitlist.